Operational Excellence landing page

Operational Excellence

We STREAMLINE processes to optimize organizations

Context - Methodology - Benefits - Typical project - Connect

Operational Excellence

We STREAMLINE processes to optimize organizations

Context - Methodology - Benefits - Typical project - Connect

Operational Excellence allows your company to meet internal needs

Build a shared and comprehensive process library
Improve productivity and business efficiency
Increase profitability
Support strategic objectives with strong operational management
Reduce stress and improve the working environment

There are new competitive advantage opportunities

Boost the quality of product or service
Improve customer experience
Leverage on new existing technologies

Operational Excellence allows your company to meet internal needs

Build a shared and comprehensive process library
Improve productivity and business efficiency
Increase profitability
Support strategic objectives with strong operational management
Reduce stress and improve the working environment

There are new competitive advantage opportunities

Some insights &
Fact-checking

of companies believe that BPM processes and technologies have helped their
organizations accomplish their goals – (Source: BP Trends)

BPR enables enterprises to cut costs by up to 30% (Source: Bain)

of organizations say they are doing process work to reduce costs or improve productivity (Source: BP Trends)

of managers say their organizations are at least piloting the automation of processes in one or more business units or functions - (Source: McKinsey)

Boost the quality of product or service
Improve customer experience
Leverage on new existing technologies

Some insights &
Fact-checking

of companies believe that BPM processes and technologies have helped their
organizations accomplish their goals (Source:BP Trends)

BPR enables enterprises to cut costs by up to 30% (Source: Bain)

of organizations say they are doing process work to reduce costs or improve productivity (Source: BP Trends)

of managers say their organizations are at least piloting the automation of processes in one or more business units or functions - (Source: McKinsey).

Our approach to Operational Excellence

At ngage, we deliver value by building a tailor-made approach working on 5 pillars that are differently integrated to address your specific context & objectives.

Analyze

Analyze processes to build a shared understanding of the flows of activities and related responsibilities

Measure

Define and monitor operational KPI’s

Optimize

Combine process methodology and technology to define target-processes in line with your objectives

Implement

Analyze and deploy the impacts on people and systems to support the target-processes

Perpetuate

Establish a framework for continuous improvement

Our offerings

Process management

Improve processes documentation & implementation and their management framework, set-up monitoring and liaise with Business Continuity Plan.

Improvement & reengineering

Define and implement target-processes in line with your objectives, analyze the impact on functions, organization and qualify applicative consequences (including data).

Digitalization & automation

Approach processes with a business and technology mix and optimize them based on relevant technology (RPA, AI,…).

Our approach to Operational Excellence

At ngage, we deliver value by building a tailor-made approach working on 5 pillars that are differently integrated to address your specific context & objectives.

Analyze

Analyze processes to build a shared understanding of the flows of activities and related responsibilities

Measure

Define and monitor operational KPI’s

Optimize

Combine process methodology and technology to define target-processes in line with your objectives

Implement

Analyze and deploy the impacts on people and systems to support the target-processes

Perpetuate

Establish a framework for continuous
improvement

Our offerings

Process management

Improve processes documentation & implementation and their management framework, set-up monitoring and liaise with Business Continuity Plan.

Improvement & reengineering

Define and implement target-processes in line with your objectives, analyze the impact on functions, organization and qualify applicative consequences (including data).

Digitalization & automation

Approach processes with a business and technology mix and optimize them based on relevant technology (RPA, AI,…).

Quick scan

If you want to receive an external point of view on your processes, take one of our short assessments related to Operational Excellence (e.g. Diagnostic on a specific process, Gap analysis to achieve expected objectives).

We help you to deliver tangible results and lasting impacts

Business

efficiency




Review processes in order to increase profitability and competitiveness, lower risks and ensure lean principles are applied.

Strategy

enablement

Manage processes to support strategy execution including critical transformation program. Ensure strategic and operational decisions are based on relevant business metrics.

Improve customer & employee journey

Improve customer experience and brand credibility while ensuring the smooth running of activities in employees' day-to-day work.

Quick scan

If you want to receive an external point of view on your processes, take one of our short assessments related to Operational Excellence (e.g. Diagnostic on a specific process, Gap analysis to achieve expected objectives).

We help you to deliver tangible results and lasting impacts

Business

efficiency

Review processes in order to increase profitability and competitiveness, lower risks and ensure lean principles are applied.

Strategy

enablement

Manage processes to support strategy execution including critical transformation program. Ensure strategic and operational decisions are based on relevant business metrics.

Improve customer & employee journey

Improve customer experience and brand credibility while ensuring the smooth running of activities in employees' day-to-day work.

Typical projects

Energy Distributor

Preparation of the company for a 10-year plan to replace all public lighting by LED technology by optimizing processes, defining the supporting target-organization and required systems adaptations.

Education

Reorganization in the Finance Department to optimize transversal processes, clarify roles and responsibilities, reinforce team collaboration and well-being at work as well as improve the quality of services towards the University Community

Automotive

Implementation of a new Target Operating Model by changing the Organizational Structure, redesigning the key business processes and making a new organization implementation roadmap.

Energy supplier

Reinforcement of customer-centricity during an ERP system's upgrade. ngage ensured business processes simplification, customer satisfaction improvements and cross channel coherence & integrity in line with M&S Retail channel strategy.

Discover more details about the methodology

Share about a project & ask for high-level advice

Challenge us on an offering

Reach out

Typical projects

Energy Distributor

Preparation of the company for a 10-year plan to replace all public lighting by LED technology by optimizing processes, defining the supporting target-organization and required systems adaptations.

Education

Reorganization in the Finance Department to optimize transversal processes, clarify roles and responsibilities, reinforce team collaboration and well-being at work as well as improve the quality of services towards the University Community

Automotive

Implementation of a new Target Operating Model by changing the Organizational Structure, redesigning the key business processes and making a new organization implementation roadmap.

Energy supplier

Reinforcement of customer-centricity during an ERP system's upgrade. ngage ensured business processes simplification, customer satisfaction improvements and cross channel coherence & integrity in line with M&S Retail channel strategy.

Discover more details about the methodology

Share about a project & ask for high-level advice

Challenge us on an offering

Reach out

Connect with our team