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Operational Excellence 

We STREAMLINE processes to optimize organizations



​​​​​​Context - Methodology - Benefits - Typical project - Connect

 


Operational Excellence

We STREAMLINE processes to optimize organizations


​​​​​​Context - Methodology - Benefits - Typical project - Connect

 

Operational Excellence allows your company to meet internal needs
  • Build a shared and comprehensive process library
  • Improve productivity and business efficiency
  • Increase profitability
  • Support strategic objectives with strong operational management
  • Reduce stress and improve the working environment
​​​​​​​
There are new competitive advantage opportunities 

  • Boost the quality of product or service
  • Improve customer experience
  • Leverage on new existing technologies 




Operational Excellence allows your company to meet internal needs
  • Build a shared and comprehensive process library
  • Improve productivity and business efficiency
  • Increase profitability
  • Support strategic objectives with strong operational management
  • Reduce stress and improve the working environment

There are new competitive advantage opportunities 

Some insights &
Fact-checking
​​​​​​​
of companies believe that BPM processes and technologies have helped their
organizations accomplish their goals – (Source: BP Trends)
BPR enables enterprises to cut costs by up to 30% (Source: Bain)

of organizations say they are doing process work to reduce costs or improve productivity (Source: BP Trends)

of managers say their organizations are at least piloting the automation of processes in one or more business units or functions  - (Source: McKinsey)​​​​​​​
  • Boost the quality of product or service
  • Improve customer experience
  • Leverage on new existing technologies 

Some insights &
Fact-checking
​​​​​​​
of companies believe that BPM processes and technologies have helped their
organizations accomplish their goals (Source:BP Trends)
BPR enables enterprises to cut costs by up to 30% (Source: Bain)
of organizations say they are doing process work to reduce costs or improve productivity (Source: BP Trends)
of managers say their organizations are at least piloting the automation of processes in one or more business units or functions  - (Source: McKinsey)​​​​​​​.

Our approach to Operational Excellence
At ngage, we deliver value by building a tailor-made approach working on 5 pillars that are differently integrated to address your specific context & objectives.​​​​​​​​​​​​​​

Analyze
Analyze processes to build a shared understanding of the flows of activities and related responsibilities ​

Measure
Define and monitor operational KPI’s​
Optimize
Combine process methodology and technology to define target-processes in line with your objectives
Implement
Analyze and deploy the impacts on people and systems to support the target-processes

Perpetuate
Establish a framework for continuous improvement ​​

Our offerings
Process management

Improve processes documentation & implementation and their management framework, set-up monitoring and liaise with Business Continuity Plan.​
Improvement & reengineering

Define and implement target-processes in line with your objectives, analyze the impact on functions, organization and qualify applicative consequences (including data).​

Digitalization & automation

Approach processes with a business and technology mix and optimize them based on relevant technology (RPA, AI,…).​

Our approach to Operational Excellence
At ngage, we deliver value by building a tailor-made approach working on 5 pillars that are differently integrated to address your specific context & objectives.

Analyze
Analyze processes to build a shared understanding of the flows of activities and related responsibilities ​

​​​​​​​Measure
Define and monitor operational KPI’s​
Optimize
Combine process methodology and technology to define target-processes in line with your objectives
Implement
Analyze and deploy the impacts on people and systems to support the target-processes

Perpetuate
Establish a framework for continuous
​​​​​​​ improvement ​​

Our offerings
Process management

Improve processes documentation & implementation and their management framework, set-up monitoring and liaise with Business Continuity Plan.​
Improvement & reengineering

Define and implement target-processes in line with your objectives, analyze the impact on functions, organization and qualify applicative consequences (including data).​

Digitalization & automation

Approach processes with a business and technology mix and optimize them based on relevant technology (RPA, AI,…).​
Quick scan

If you want to receive an external point of view on your processes, take one of our short assessments related to Operational Excellence (e.g. Diagnostic on a specific process, Gap analysis to achieve expected objectives).​

We help you to deliver tangible results and lasting impacts
​​​​​​​

Business
efficiency
​​​​​​​
​​​​

​​​​​​​​​​​​​​Review processes in order to increase profitability and competitiveness, lower risks and ensure lean principles are applied.
Strategy
enablement
​​​​​​​
​​​​​​​​​​​​​

Manage processes to support strategy execution including critical transformation program. Ensure strategic and operational decisions are based on relevant business metrics.
Improve customer & employee journey

​​​​​​​


Improve customer experience and brand credibility while ensuring the smooth running of activities in employees' day-to-day work.

​​​​​​​

Quick scan

If you want to receive an external point of view on your processes, take one of our short assessments related to Operational Excellence (e.g. Diagnostic on a specific process, Gap analysis to achieve expected objectives).​

We help you to deliver tangible results and lasting impacts

Business
efficiency

​​​​

​​​​​​​Review processes in order to increase profitability and competitiveness, lower risks and ensure lean principles are applied.
Strategy
enablement

​​​​​​​​​​​​​

Manage processes to support strategy execution including critical transformation program. Ensure strategic and operational decisions are based on relevant business metrics.

​​​​​​​
Improve customer & employee journey



Improve customer experience and brand credibility while ensuring the smooth running of activities in employees' day-to-day work.

​​​​​​​


Typical projects

Energy Distributor
Preparation of the company for a 10-year plan to replace all public lighting by LED technology by optimizing processes, defining the supporting target-organization and required systems adaptations. 
Education
Reorganization in the Finance Department to optimize transversal processes, clarify roles and responsibilities, reinforce team collaboration and well-being at work as well as improve the quality of services towards the University Community
Automotive
​​​​​​​Implementation of a new Target Operating Model by changing the Organizational Structure, redesigning the key business processes and making a new organization implementation roadmap.
Energy supplier

 Reinforcement of customer-centricity during an ERP system's upgrade. ngage ensured business processes simplification, customer satisfaction improvements and cross channel coherence & integrity in line with M&S Retail channel strategy.


Discover more details about the methodology

Share about a project & ask for high-level advice

Challenge us on an offering

Reach out

Typical projects

Energy Distributor
Preparation of the company for a 10-year plan to replace all public lighting by LED technology by optimizing processes, defining the supporting target-organization and required systems adaptations. 
Education
Reorganization in the Finance Department to optimize transversal processes, clarify roles and responsibilities, reinforce team collaboration and well-being at work as well as improve the quality of services towards the University Community
Automotive
​​​​​​​Implementation of a new Target Operating Model by changing the Organizational Structure, redesigning the key business processes and making a new organization implementation roadmap.
Energy supplier

Reinforcement of customer-centricity during an ERP system's upgrade. ngage ensured business processes simplification, customer satisfaction improvements and cross channel coherence & integrity in line with M&S Retail channel strategy.
Discover more details about the methodology

Share about a project & ask for high-level advice

Challenge us on an offering

Reach out

Connect with our team


Frederic BUTAYE
Director & Practice Lead

Connect

Mathias VAN ENGELAND 
Manager

Connect

Laurent LONCHEVAL
Senior Manager

Connect


Bénédicte DEMUYNCK 
Manager

Connect
Connect with our team

Frederic BUTAYE
Director & Practice Lead

Connect

Mathias VAN ENGELAND 
Manager

Connect


Laurent LONCHEVAL
Senior Manager

Connect

Bénédicte DEMUYNCK 
Manager

Connect


Our communities of practice work horizontally to execute strategies



Business Technology


We ENABLE you to
master Technology to
drive your transformation
​​​​​​​

Integrate relevant technologies to guarantee operational efficiency


Human Transformation


We EMPOWER people to embrace business transformations

Individual and organizational empowerment are key to enable your process transformation


Operational
​​​​​​​Excellence


We STREAMLINE processes to optimize organizations
​​​​​​​


Our communities of practice work horizontally to execute strategies



Business Technology


We ENABLE you to master Technology to drive your transformation
Integrate relevant technologies to guarantee operational efficiency

Human Transformation

We EMPOWER people to embrace business transformations

Individual and organizational empowerment are key to enable your process transformation


Operational
Excellence


We STREAMLINE processes to optimize organizations


About ngage
​​​​​​​
We bring another chair into the game.​​​​
We aspire to be recognized as management consultants with a human twist. Delivering excellence & enriching journeys.
Enjoyment minded. Human centered & excellence driven.
DISCOVER NGAGE



About ngage
​​​​​​​
We bring another chair into the game.​​​​
We aspire to be recognized as management consultants with a human twist. Delivering excellence & enriching journeys.
Enjoyment minded. Human centered & excellence driven.
DISCOVER NGAGE


ngage

Belgium

Chaussée de Huy 120

1300 Wavre

+32 2 735 15 15

Belgium

Rue du Saphir 33
Saffierstraat 33

1030 Brussels

+32 2 735 15 15

Luxembourg

Parc d’Activité Capellen 2-4

8308 Capellen

+352 28 99 34 00 22

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